No, you can't cancel your order unless it has not yet been shipped. Send us an email via our contact form. Please include your order number, shipping address and your request.

Otherwise, you can send your order back to us within 14 days after receipt.

Please contact us directly by our contact form. Click here.

Please include the following information in your contact request:

- Invoice recipient incl. delivery address

- order number

- Pictures of the defect

Was the packaging already damaged? Then please send us also pictures of the damaged packaging.

Can I exchange items from my order?

You can return your order within 14 days of receipt.

However, please note that we do not take back already used products.

The best way to contact us is to use our contact form. Click here.

Please include the following information in your contact request:

- Invoice recipient incl. delivery address

- order number

- Products you want to return

We will contact you as soon as possible.

All common payment methods are available to you. These are different depending on which country you are ordering from.

Here is a list of some payment methods:

- Klarna (Kauf auf Rechnung)
- Klarna (SOFORT)
- Paypal
- Credit card (Visa, Master, Amex)
- Google Pay
- Apple Pay

Our store observes all standards for secure payment transactions on the Internet. SSL encryption and DSGVO-compliant data protection. So your payment information remains secret and is always safe.

Within Germany we deliver within 2-4 business days.
The delivery time within Europe is about 3-6 business days.
Outside of Europe, the shipping time varies greatly. For more information, please see the shipping information.

Yes, within Europe you get free shipping from a purchase value of 40€.

Outside the EU you get free shipping from a purchase value of over 60€.